Política de envío
Thank you for shopping with SMART SKY! We are committed to providing you with the best shopping experience. Please read our shipping policy below for more information about how we process and ship orders.
Processing Time
Orders are typically processed within 3 business days of receiving your payment.
Please note that weekends and public holidays may affect processing times, and any orders placed during these periods will be processed the next business day.
Shipping Methods & Costs
We offer several shipping options, including Standard, Expedited, and Express Shipping. Shipping costs are calculated at checkout and depend on the size, weight, and destination of your order.
- Standard Shipping: Estimated delivery time is 7-14 business days.
- Expedited Shipping: Estimated delivery time is 2-3 business days.
- Express Shipping: Estimated delivery within 1 business day.
Free Shipping: We offer free shipping to all countries worldwide.
International Shipping
We are happy to offer international shipping to selected countries. Delivery times vary based on your location. Customs duties and taxes may be applicable in your country and are the responsibility of the customer. Please ensure you are familiar with your country’s customs regulations before placing an international order.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.
Shipping Delays
Occasionally, unforeseen delays may occur due to high order volume, weather conditions, or other factors beyond our control. If your order is delayed, we will notify you as soon as possible. We appreciate your patience during such times.
Lost or Damaged Items
If your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your shipment. We will either offer a replacement or refund based on the situation. For assistance, please email us at [diamondstore.hub@gmail.com].
P.O. Box Shipping
We do ship to P.O. Boxes. However, some shipping carriers may not be able to deliver to P.O. Boxes for certain shipping methods. If you experience any issues, please contact us to make arrangements.
Address Verification
Please double-check your shipping address before placing your order. We are not responsible for any delays or lost shipments due to incorrect or incomplete addresses provided.